Shipping Policy

Scope

This Shipping Policy applies to products purchased directly from https://www.kidley.com. We currently deliver to serviceable addresses within India. Availability of delivery, Cash on Delivery and reverse pickup may vary by PIN code and courier coverage.

Order Processing

Orders are normally processed within 1–2 business days after successful order confirmation and payment verification, where applicable. Business days exclude Sundays and public holidays. Orders placed during promotions, launches or peak periods may require additional processing time.

We may contact you if an item becomes unavailable, the address is incomplete, payment verification is pending, or additional information is required to dispatch the order.

Estimated Delivery Time

The estimate shown at checkout or in an order communication is indicative and is not a guaranteed delivery date.

Remote locations, adverse weather, transport disruption, public holidays, regulatory restrictions, strikes or other events outside our reasonable control may delay delivery. We will make reasonable efforts to keep you informed when a material delay is known to us.

Shipping and Other Charges

Shipping, Cash on Delivery or other permitted fulfilment charges, if applicable, will be displayed before you confirm the order. Charges may vary by order value, delivery location, payment method, promotional offer or courier availability.

Order Confirmation and Tracking

After an order is placed, Kidley may send confirmation and status updates by email, SMS or WhatsApp using the information provided at checkout.

Once your order is dispatched, tracking details and the tracking ID will be shared by email. You can also log in to your Kidley Account to view your order status and use the tracking ID to track your parcel.

Tracking scans are supplied by the courier partner and may take some time to update.

• Order confirmation may be sent using the contact information provided at checkout.
• Tracking details are normally shared after dispatch.
• The Kidley Account may be used to view order status and the tracking ID.

Delivery Address and Contact Details

Please provide a complete address, PIN code, landmark where helpful, and an active phone number. Kidley and its courier partners are not responsible for delay or failed delivery caused by materially incomplete or incorrect information supplied by the customer.

Requests to change an address can be considered only before dispatch and cannot be guaranteed. For security reasons, we may ask for order verification before processing an address-related request.

Delivery Attempts and Undelivered Parcels

The courier may make one or more delivery attempts and may contact you for directions or confirmation. If the parcel cannot be delivered because the customer is unavailable, the phone is unreachable, the address is incorrect, delivery is refused, or Cash on Delivery payment is not available, the parcel may be returned to Kidley.

If you ask us to re-dispatch a customer-caused undelivered parcel, additional shipping charges may apply based on the destination. Repeated refusal of confirmed Cash on Delivery orders may result in Cash on Delivery being restricted for future orders.

Split Shipments

Items from one order may be shipped separately because of availability, packaging or fulfilment requirements. If this occurs, you may receive more than one tracking number and the parcels may arrive on different dates. You will not be charged additional shipping merely because Kidley splits the shipment.

Damaged or Tampered Packaging

If you accept the parcel and discover a damaged, defective or incorrect item, notify us within 48 hours of delivery. Please share your order number, clear photographs of the outer packaging, shipping label and product, along with a short, unedited video showing the parcel opening and the issue found.

We will handle the matter under the Refund Policy.

Title and Delivery Confirmation

Delivery is treated as completed when the parcel is delivered to the address or recipient recorded by the courier. If tracking shows delivery but you have not received the parcel, contact us promptly so that we can raise an investigation with the courier.

Changes to This Policy

We may update this Shipping Policy to reflect changes in courier coverage, operational processes or applicable law. The version displayed on kidley.com at the time of your order will ordinarily apply to that order.

Contact

For questions, complaints or requests relating to this Policy, please contact Kidley through WhatsApp chat or email only. As we operate with a limited customer-care team, phone-call support is currently unavailable.